Last Updated: June 24, 2025
Wind River Internet (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information as an Internet Service Provider (ISP). By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide and improve our internet services. This includes:
- Account Information: Name, email address, phone number, billing details, and other information you provide when signing up or managing your account.
- Service Usage Data: IP addresses, device identifiers, websites visited, data usage, and network performance metrics.
- Customer Support Information: Records of your communications with us, such as support tickets or call logs.
- Technical Data: Information about your device, browser, or connection, including MAC addresses and network diagnostics.
2. How We Use Your Information
We use your information to:
- Provide and maintain reliable internet services, including troubleshooting network issues.
- Process payments and manage your account.
- Respond to customer inquiries and provide support.
- Monitor and improve network performance and security.
- Comply with legal obligations, such as responding to valid law enforcement requests.
3. How We Share Your Information
We do not sell your personal information. We may share it in the following cases:
- Service Providers: With trusted third parties who assist with billing, customer support, or network maintenance, under strict confidentiality agreements.
- Legal Compliance: When required by law, such as in response to a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. For example, billing records are kept for 7 years to comply with tax regulations, while usage data may be retained for 6 months for network optimization.
5. Your Rights and Choices
Depending on your location, you may have rights under laws like the California Consumer Privacy Act (CCPA):
- Access: Request details about the personal information we hold about you.
- Deletion: Request the deletion of certain personal information, subject to legal exceptions.
- Opt-Out: Opt out of certain data sharing, where applicable.
To exercise these rights, contact us at support@windriverinternet.com. We will respond within the timeframes required by law.
6. Data Security
We use industry-standard measures to protect your information, such as encryption for data in transit and secure storage systems. However, no system is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.
8. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or via email.
9. Contact Us
If you have questions or concerns about this policy, please contact us:
- Email: support@windriverinternet.com
- Phone: 307-857-2005
- Address: Wind River Internet, PO Box 909, Riverton, Wyoming 82501