Information Technology Manager

Information Technology Manager

Wage/Salary:

DOE

Job Description

Responsible for the coordination and completion of projects within the Information Technology Department. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects. Leads and directs the work of others. Responsible for reporting the NATI General Manager about projects and the status of the department.

 

Is responsible overseeing the operation and maintenance of existing I.T. infrastructure. Must be familiar with a wide-range of technical skills:

  • Networking concepts, edge and core networking administration, client networking setup, network cabling (CAT5, CAT5e, CAT6, Fiber Optic)
  • Administration of Windows Active Directory domains, Domain trusts and relationships, GPO deployment
  • Administration of a Windows server services: WDS, WSUS, IIS, File Server, DNS, DHCP
  • Administration of a UNIX environment: Asterisk PBX, Web hosting LAMP, E-mail w/MTA,IMAP,SMTP
  • Administration of a virtual infrastructure: VMware EXSi baremetal hypervisor and several guests
  • Maintain and troubleshoot Windows 2000/2003/2008/XP/Vista/7 client computers
  • Troubleshooting and logic skills to adapt to new situations and a changing environment

Must be willing to learn and adopt new technologies and methodologies.

Job Requirements

A bachelor’s degree or 2-4 years of experience in the field or in a related area.

Desired Qualifications:

A+, Network +, CCNA, MCSE or comparable certifications or previous work experience.

 

How to apply

Submit a  Resume (with three references) to:

NATI

P.O. Box 909

Riverton, WY 82501

 

You can also e-mail the information to: pat.lawson@windriverinternet.com

Or fax to: 307-857-2001

Questions or For more information

Contact Patrick Lawson at 307-857-2004 ext 201 or send an e-mail to pat.lawson@windriverinternet.com

VoIP Internet Phone Installer

Job Title:

 

VoIP Installer

Job Function:

 

Install and Maintain Internet Phone Equipment

 

 

Department:

 

Wind River Internet

Reports To:

 

NATI General Manager

 

Accountability

 

Responsible for on-site work at customer locations including installation, repair, uninstall, etc.

 

Complexity

Coordinate the above-referenced work, work with other installers as necessary, and communicate effectively with phone support staff who schedule the work and communicate with the customers

Budget Impact/ Accountability

 

Contributes to business P&L.  The installation crew is the front line of Wind River Internet operations. 

 

Position Summary

Installer coordinates all on-site customer work as noted in Accountability above.  Installer must work closely with the other staff, communicating results of work performed and coordinating the work schedule. Installer is responsible for ensuring all materials and supplies are available for any type of work that may be required on-site.

 

Dimensions & Core Competencies

 

COMMUNICATES EFFECTIVELY

  1. Fosters open communication; encourages open expression of ideas and opinions
  2. Visible and accessible to all levels and functions of the organization
  3. Proactively seeks needed information from appropriate sources
  4. Develops and uses communication tools; choosing and effectively using the most appropriate communication media
  5. Listens to Others; actively attends to and conveys understanding of the comments and questions of others

 

 

 

BUILDS SUSTAINABLE RELATIONSHIPS 

  1. Establishes, monitors and facilitates a continuous improvement environment
  2. Communicates with vendors and other NATI staff to ensure information is shared with all who “need to know”

Major Duties and Responsibilities

  1. Has full understanding of the NATI network, including types and locations of Access Points, general coverage areas, and Remote Access Points
  2. Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture.
  3. Develop architecture plans for voice services and prepare appropriate budgets and specifications for projects.
  4. Monitor efficient working of all complex and multifaceted projects.
  5. Perform research and develop new technologies and evaluate work of support suppliers.
  6. Evaluate work and ensure compliance to all infrastructure standards and polices for various supplier proposed solutions.
  7. Analyze customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
  8. Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
  9. Coordinate with vendors, analyze appropriate product offering and develop new products and services for network.
  10. Assist management with all high priority projects and prepare technical presentations.
  11. Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
  12. Monitor all customer inquiries and ensure appropriate resolution of same.
  13. Plan network capacity for network and perform troubleshoot on existing network.
  14. Analyze all security problems on network and develop new technologies to cater it.
  15. Assists other installers with troubleshooting
  16. Participates in ongoing educational opportunities required to be up to date on current technological issues involving all the equipment used by Wind River Internet, and assigns training for installers as needed, either in-house or from an outside source Communicates with customers as needed to ensure excellent customer relations regarding installation, repair or questions customers may have about any aspect of the service.

 

Qualifications

  • Basic knowledge of Voice Over Internet Protocol  
  • Strong analytical and evaluation skills
  • Performance management and quality content knowledge
  • Strong technical skills and troubleshooting sense
  • Strategic perspective
  • Valid Driver’s License

 

Education/Experience

  • Superior oral and written communication skills
  • Strong process orientation
  • Detail oriented, logical, and methodological approach to problem solving
  • Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment

Fixed Wireless Broadband Installer

 

Job Title:

 

Lead Fixed Wireless Broadband Installer

Job Function:

 

Install and Maintain Telecommunications Equipment

 

 

Department:

 

Wind River Internet

Reports To:

 

NATI General Manager

 

Accountability

 

Responsible for on-site work at customer locations including installation, repair, uninstall, etc.

 

Complexity

Coordinate the above-referenced work, work with other installers as necessary, and communicate effectively with phone support staff who schedule the work and communicate with the customers

Budget Impact/ Accountability

 

Contributes to business P&L.  The installation crew is the front line of Wind River Internet operations. 

 

Position Summary

Installer coordinates all on-site customer work as noted in Accountability above.  Installer must work closely with the other staff, communicating results of work performed and coordinating the work schedule. Installer is responsible for ensuring all materials and supplies are available for any type of work that may be required on-site.

 

Dimensions & Core Competencies

 

 

DEVELOPS PERFORMANCE BASED RELATIONSHIPS

1.     Holds installer staff accountable for results

2.     Recognizes and rewards performance achievements

3.     Help define performance objectives, measures and goals for all staff

4.     Help provides tools/methods for performance measurement, data interpretation and management

5.     Challenges processes and procedures and defines more effective ways of doing things

COMMUNICATES EFFECTIVELY

1.     Fosters open communication; encourages open expression of ideas and opinions

2.     Visible and accessible to all levels and functions of the organization

3.     Proactively seeks needed information from appropriate sources

4.     Develops and uses communication tools; choosing and effectively using the most appropriate communication media

5.     States clearly what is expected of installer staff in both short- and long-term planning

6.     Ensures that audience has understood the communications

7.     Listens to Others; actively attends to and conveys understanding of the comments and questions of others

 

BUILDS SUSTAINABLE RELATIONSHIPS 

1.     Establishes, monitors and facilitates a continuous improvement environment

2.     Communicates with vendors and other NATI staff to ensure information is shared with all who “need to know”

 

Major Duties and Responsibilities

1.     Has full understanding of the NATI network, including types and locations of Access Points, general coverage areas, and Remote Access Points

2.     Has full understand of the technical aspects of the equipment used in the network, including Access Points, Remote Access Points, and customer units

3.     Trains new installers

4.     Schedules work to be performed by installers

5.     Monitors quality control for all work performed by installers

6.     Assists installers with troubleshooting

7.     Participates in ongoing educational opportunities required to be up to date on current technological issues involving all the equipment used by SonicNet, and assigns training for installers as needed, either in-house or from an outside source Communicates with customers as needed to ensure excellent customer relations regarding installation, repair or questions customers may have about any aspect of the service

 

 

Qualifications

  • Strong analytical and evaluation skills
  • Performance management and quality content knowledge
  • Strong technical skills and troubleshooting sense
  • Ability to build successful internal and external networks
  • Strategic perspective

 

Education/Experience

  • Superior oral and written communication skills
  • Strong process orientation
  • Detail oriented, logical, and methodological approach to problem solving
  • Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment