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Job Title:
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Lead Fixed Wireless Broadband Installer
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Job Function:
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Install and Maintain Telecommunications Equipment
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Department:
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Wind River Internet
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Reports To:
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NATI General Manager
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Accountability
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Responsible for on-site work at customer locations including installation, repair, uninstall, etc.
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Complexity
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Coordinate the above-referenced work, work with other installers as necessary, and communicate effectively with phone support staff who schedule the work and communicate with the customers
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Budget Impact/ Accountability
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Contributes to business P&L. The installation crew is the front line of Wind River Internet operations.
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Position Summary
Installer coordinates all on-site customer work as noted in Accountability above. Installer must work closely with the other staff, communicating results of work performed and coordinating the work schedule. Installer is responsible for ensuring all materials and supplies are available for any type of work that may be required on-site.
Dimensions & Core Competencies
DEVELOPS PERFORMANCE BASED RELATIONSHIPS
1. Holds installer staff accountable for results
2. Recognizes and rewards performance achievements
3. Help define performance objectives, measures and goals for all staff
4. Help provides tools/methods for performance measurement, data interpretation and management
5. Challenges processes and procedures and defines more effective ways of doing things
COMMUNICATES EFFECTIVELY
1. Fosters open communication; encourages open expression of ideas and opinions
2. Visible and accessible to all levels and functions of the organization
3. Proactively seeks needed information from appropriate sources
4. Develops and uses communication tools; choosing and effectively using the most appropriate communication media
5. States clearly what is expected of installer staff in both short- and long-term planning
6. Ensures that audience has understood the communications
7. Listens to Others; actively attends to and conveys understanding of the comments and questions of others
BUILDS SUSTAINABLE RELATIONSHIPS
1. Establishes, monitors and facilitates a continuous improvement environment
2. Communicates with vendors and other NATI staff to ensure information is shared with all who “need to know”
Major Duties and Responsibilities
1. Has full understanding of the NATI network, including types and locations of Access Points, general coverage areas, and Remote Access Points
2. Has full understand of the technical aspects of the equipment used in the network, including Access Points, Remote Access Points, and customer units
3. Trains new installers
4. Schedules work to be performed by installers
5. Monitors quality control for all work performed by installers
6. Assists installers with troubleshooting
7. Participates in ongoing educational opportunities required to be up to date on current technological issues involving all the equipment used by SonicNet, and assigns training for installers as needed, either in-house or from an outside source Communicates with customers as needed to ensure excellent customer relations regarding installation, repair or questions customers may have about any aspect of the service
Qualifications
- Strong analytical and evaluation skills
- Performance management and quality content knowledge
- Strong technical skills and troubleshooting sense
- Ability to build successful internal and external networks
- Strategic perspective
Education/Experience
- Superior oral and written communication skills
- Strong process orientation
- Detail oriented, logical, and methodological approach to problem solving
- Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment
